Help should be easy to find before, during, and after a workflow starts.
Use this page when you need guidance on account access, registration, document submission expectations, or the next step in a client-specific review process.
What support can help with
- Account access issues such as login, registration, or verification prompts.
- Clarifying which supporting documents are expected for a service or review step.
- Explaining status updates, hold reasons, or what needs to be corrected next.
Before you contact support
Have your workspace URL, registered email address, and the screen or status you are seeing ready. That helps the team understand whether the issue is public-site access, admin access, or a client subdomain workflow.
When your request is about a case
Share the reference or case details you have, along with the service involved and whether you are waiting on document review, approval, or a follow-up action from your team.
What happens next
Support can guide you directly, route the request to the correct operational team, or explain if the next action depends on reviewer input or client-side approval.
Common support topics
- I can reach the public site but not my client subdomain portal.
- My session ended or I was signed out after logging in from another browser.
- I submitted documents and need to know whether anything else is required.
- I need help understanding a hold, rejection, or review status update.
- I need to confirm which account area I should use: guest, admin, or client workspace.
Good information to include
- Your full name and the email address used for the account or invitation.
- The page URL or workspace host where the issue happens, especially if it is a client subdomain.
- A short summary of the action you were trying to complete and the message you received.
- Any relevant case, service, or onboarding reference if the request relates to document review or approval.
Still deciding whether Flypaper is the right fit?
Read more about the platform structure, intended users, and workflow design on the About Us page.